Shipping Policy

📦 Shipping Policy

At Pixlow, we take great care in preparing and packaging your order to ensure it arrives safely and on time. However, once your order has been shipped, responsibility for any damage or loss lies with the shipping carrier.

Please note:
We are not responsible for any damage that occurs during transit. If your package arrives damaged due to mishandling by the shipping carrier, we recommend contacting the carrier directly to file a claim.

That said, we stand behind the quality of our products. If your item arrives with a factory defect or manufacturing issue, we offer a 100% money-back guarantee or replacement—just reach out to us within 7 days of receiving your order with clear photos and a description of the issue.

Thank you for understanding, and for being part of the Pixlow community.